Complaints Against Members
Complaints to Engineers Australia can only consider whether a member has engaged in improper conduct as defined in the
Disciplinary Regulations 
.
'Improper conduct' includes:
- a failure to observe one or more requirements of Engineers Australia's bye-laws or Code of Ethics;
- a failure to maintain appropriate engineering standards as determined in the matter in question by a complaints panel or appeals panel;
- conviction for an indictable offence, or another offence that, in the opinion of a complaints or appeals panel, renders the person unfit to be a member of Engineers Australia or be registered;
- conduct, whether an act or omission, that occurs outside the practice of engineering, that would justify a finding by a complaints or appeals panel that a person is unfit to remain a member of Engineers Australia, a bound non-member or to be registered; and
- professional misconduct or unsatisfactory professional conduct of a referent which Engineers Australia is required to investigate.
Complaints against members of Engineers Australia are handled in line with the
Disciplinary Regulations
.
Please note Engineers Australia is not able to deal with complaints about contractual or legal matters or about fees or obtaining financial restitution or compensation. The appropriate avenues for dealing with such matters is either a community justice centre or the court system.
Basis for complaints
If you are dissatisfied with the work or behaviour of a member of Engineers Australia there are a number of steps you can take.
The first is to raise your concerns direct with the person you have engaged. Do this verbally first and then in writing if you are still dissatisfied. If the problem continues, alternative dispute mechanisms include community justice centres, the courts, mediation and arbitration.
If you cannot resolve the dispute using one of these methods and the matter falls within Engineers Australia's jurisdiction, you can lodge a formal complaint with us about the member's conduct.
Making a complaint
Anyone can lodge a complaint against a member of Engineers Australia. All complaints must:
- be in writing;
- clearly explain the circumstances that gave rise to the complaint;
- provide evidence to support the allegations;
- include all documentation relating to the allegations ('drip feeding' of relevant information will only result in delays);
- detail any prospective or ongoing tribunal or legal proceedings in relation to the matters you raise;
- include your full name and contact details.
- include advice of any tribunal or legal proceedings either in prospect or in progress in relation to the matters raised.
Complaints should be addressed to:
Complaints Commissioner
Engineers Australia
11 National Circuit
BARTON ACT 2600
Please note Engineers Australia is not able to deal with complaints against non-members.
