Investigating a Complaint
On receipt of your complaint Engineers Australia will establish whether adequate particulars have been provided as a basis to proceed to investigation. Further particulars will be sought if the documentation lodged is not considered adequate.
In establishing that adequate particulars exist, the member concerned will be invited to comment on the allegations and to provide additional documentation that may not already have been supplied. The name of the complainant and all material submitted with the complaint will be passed on to the member concerned. Only when it is established that adequate particulars exist will the matter be referred to investigation.
From the date of notification of a complaint, members are given a minimum of 28 days to comment.
It is important to note that no further action will be taken if the information provided is inadequate. Irrespective of whether the complaint is investigated, the member concerned will be informed in writing that a complaint has been lodged.
Investigation by investigator
An investigator will investigate a complaint against a member for the purpose of establishing and clarifying the factual basis of an allegation.
An investigator may:
- obtain and consider information or expert advice from any relevant source; and
- convene conferences with the member, complainant and witnesses.
When the investigation is finished, the investigator prepares a written report to the Complaints Commissioner.
The Complaints Commissioner decides whether or not a complaint proceeds to consideration by a Complaints Panel.Both the complainant and the member will be advised of the Complaints Commissioner's decision.
