Online CPD - Help

Help information to access online CPD presentations:

Error / Issue	Reason	Solution / Comments
Server Not Found (Video only)	“Authenticating Proxy Server” within your network blocking authentication.	Contact your network administrator to allow authentication to web site. View from outside of your work network.
Browser issues	Formatting issues from browsers other than Microsoft Internet Explorer (IE) (Presentations prior to Dec 2009)	Use Microsoft Internet Explorer, presentations since Jan 2010 are cross browser compatible. Select compatibility mode in IE.
Unable to view presentations using Mac OS	Required software not installed.	Microsoft Silverlight, Windows Media Player, Flash Player and IE needs to be installed.
Access from iPads/iPhones	Required software not installed.	iPads do not allow for the software to be installed, however Puffin Browser application can allow Flash Player presentations to be viewed. There are also several iPad applications that allow access to Silverlight formatted presentations.
Access from Tablets and Android mobile phones.	Required software not installed.	Presentations prior to 2011 are accessible with Windows Media Player and Flash Player installed.

If the information above doesn't assist in solving your problem please also visit Silverlight help - http://www.mediavisionz.com.au/support/silverlight/

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